Welcome to Overall Parts Solutions - Providing More Than Parts... Providing Solutions.

By Karyn Hendricks, Autobody News
The North Richland (Ft. Worth) Allen Samuels store is where the parts director for all of Allen Samuels Dodge Roy Benner hangs his hat. While each store is responsible for stocking its own parts, Benner's functions include overseeing obsolescence, balancing the inventory between shops, and training management and staff.

"We reach out to our customers through every medium-phone, internet, direct sales. We are concentating on developing procedures to make our services especially desirable to autobody shops," said Benner. "We offer daily and overnight delivery of parts. If a shop is in town, parts are delivered the same day. Those shops further away receive parts over-night so technicians can begin work when the shop opens, rather than delaying another half day before starting."

"The reason our business is so successful is because we have the right part at the right time, an incomparably knowledgeable staff and the best delivery system in Texas. Three different delivery companies facilitate the overnight deliveries. There are six night time delivery routes in the Dallas-Ft. Worth area, ten daytime delivery routes, and hot shots when neccessary."

Benner supervises five full-time sales people, with over 100 years combined experience, who are dedicated to taking phone and internet orders. Sixteen people in the warehouse pull, pack, and ship out orders. One satisfied customer is Jimmy Don Burris, operating partner of Herb's Paint and Body #5 in Frisco, Burris was particularly impressed with the delivery options available from Allen Samuels. "I especially appreciate the efficient delivery system associated with the Allen Samuels Parts department. The North Richland stoe is 50 miles from our shop, but they serve us as if we were around the block - with two daily deliveries, hot shot delivery if needed, and middle of the night delivery so parts can be distributed when the shops open and jobs started sooner. All of this at no extra charge.

Burris further pointed out that the company is associated with Overall Parts Solutions (OPS) which offers many benefits to the shop becase of its association with Allen Samuels. OPS supports collision repair facilities with their parts needs. Allen Samuels is part of an exclusive group of hand-picked parts suppliers who are committed to the highest level of service in the industry. In conjunction, OPS provides ongoing customer service support to parts suppliers. This support encompasses customer service techniques, problem solving, and creating tailor-made services for shops, ensuring consistent qualit service from vendors.

Continued Burris, "And the beneftis of the alliance with OPS are huge. OPS takes care of all our environmental issues, makes sure we are in compliance with OSHA requirements, and provides other services that save us time and money. "Let me tell you how good the service is at Allen Samuels," said Burris. "I don't know the parts manager's name! I never have to call with problems or complaints. In the 50 miles between our shop and the North Richalnd store, there are probably 40 Dodge-Chrysler dealers, but we stick with Allen Samuels because thir inventory is substantial and parts are immediately available. We enjoy a nice discount and receive excellent service."

Overall Responsibility
By Karyn Hendricks, Autobody News The North Richland (Ft. Worth) Allen Samuels store is where the parts director for all of Allen Samuels Dodge Roy Benner hangs his hat. While each store is responsible for stocking its own parts, Benner's functions include overseeing obsolescence, balancing the inventory between shops, and training management and staff. "We reach out to our customers through every medium-phone, internet, direct sales. We are concentating on developing procedures to make our services especially desirable to autobody shops," said Benner. "We offer daily and overnight delivery of parts. If a shop is in town, parts are delivered the same day. Those shops further away receive parts over-night so technicians can begin work when the shop opens, rather than delaying another half day before starting." "The reason our business is so successful is because we have the right part at the right time, an incomparably knowledgeable staff and the best delivery system in Texas. Three different delivery companies facilitate the overnight deliveries. There are six night time delivery routes in the Dallas-Ft. Worth area, ten daytime delivery routes, and hot shots when neccessary." Benner supervises five full-time sales people, with over 100 years combined experience, who are dedicated to taking phone and internet orders. Sixteen people in the warehouse pull, pack, and ship out orders. One satisfied customer is Jimmy Don Burris, operating partner of Herb's Paint and Body #5 in Frisco, Burris was particularly impressed with the delivery options available from Allen Samuels. "I especially appreciate the efficient delivery system associated with the Allen Samuels Parts department. The North Richland stoe is 50 miles from our shop, but they serve us as if we were around the block - with two daily deliveries, hot shot delivery if needed, and middle of the night delivery so parts can be distributed when the shops open and jobs started sooner. All of this at no extra charge. Burris further pointed out that the company is associated with Overall Parts Solutions (OPS) which offers many benefits to the shop becase of its association with Allen Samuels. OPS supports collision repair facilities with their parts needs. Allen Samuels is part of an exclusive group of hand-picked parts suppliers who are committed to the highest level of service in the industry. In conjunction, OPS provides ongoing customer service support to parts suppliers. This support encompasses customer service techniques, problem solving, and creating tailor-made services for shops, ensuring consistent qualit service from vendors. Continued Burris, "And the beneftis of the alliance with OPS are huge. OPS takes care of all our environmental issues, makes sure we are in compliance with OSHA requirements, and provides other services that save us time and money. "Let me tell you how good the service is at Allen Samuels," said Burris. "I don't know the parts manager's name! I never have to call with problems or complaints. In the 50 miles between our shop and the North Richalnd store, there are probably 40 Dodge-Chrysler dealers, but we stick with Allen Samuels because thir inventory is substantial and parts are immediately available. We enjoy a nice discount and receive excellent service."